Please join me in giving a big WOOP WOOP to Susan Holian – we are so excited to honor her with the award for CMS’s March clinician of the month! Sue has been in the healthcare field since 1993 when she started as an ER tech. She has held down a variety of staff positions in various ERs, as a SAFE (Sexual Assault Forensic Examiner) RN, and as adjunct faculty sharing her wealth of knowledge. She joined CMS back in 2012 working PRN at various ERs and has worked a number of assignments through CMS. Check out the list of different places Susan has worked through CMS – I am about 99.9% sure she holds the record for most facilities:
Bon Secours Hospital ER
Laurel Regional ER
Bowie Health Center Urgent Care
Johns Hopkins Flu Clinics
National Spine and Pain Center (various locations)
Premise Health Occupational Health Clinic
Harford County Public Schools 1 on 1 School Nurse
Dr Orlando Plastic and Cosmetic Surgeons Office
Community College of Baltimore County (Essex Location)
Pharmaron CPC Research Clinic
Dr Fred S Berlin Clinic
Good Samaritan Hospital ER
Greenspring Surgery Center
St Joseph’s Medical Centere Pain Mgmt / ER
Johns Hopkins Hospital Outpatient Clinics
Arundel Mills Surgery Center
Carroll Lutheran Village LTC and Rehab
Maryland Spine and Sport Medicine
Dimensions Surgery Center
American Access Care of Baltimore
Greater Baltimore Medical Center (PACU and ER)
Sports and Spine Pain Management
Baltimore Vascular Care
EndoCentre of Baltimore
Concentra Outpatient Clinic
Maximum Day Services
International Neurorehabilitation Institute
Prince George’s Hospital Center ER
White Marsh Surgery Center
SHEWSH – I am tired just listing them all – this is AMAZING! And guess what, not only has she worked at ALL these locations, but she has received an abundance of love from her supervisors – check some out below:
Susan is very professional. She was able to quickly learn the skills being taught and asked appropriate questions. I would definitely love to have her back. – Adjunct Faculty Director
Great team player, works well with the staff. Susan does excellent work in our flexcare (ER) area. She has a positive attitude and is a pleasure to work with. – Patient Care Coordinator
Susan is VERY, VERY, VERY good at her job. – RN Manager
Always pleasant, very knowledgeable, flexible, and cooperative – Program Director
Susan has been wonderful. She places great emphasis on teamwork and is very flexible. She changes her times to fit the needs of the unit. We love having her with us and are very pleased to extend her contract. Thank you so much for providing such an exceptional nurse. – Clinical Partner
Susan is a pleasure to work with and is a competent and valuable clinician – Charge RN
WOW – the feedback is amazing, and Susan has set an extremely high bar for the level of care provided by CMS clinicians. Check our her story below and what has made Susan successful in her career (prior to and with CMS):
Where did you grow up?
I was raised in Havre de Grace, MD and after 6 years of Army living, I returned home to raise my own family after my husband retired from the Army. I am proud to say my son and daughter attended the same high school I went to and was taught by the same Spanish teacher who retired the year after my son graduated high school.
How did you get into healthcare, specifically ER and SAFE nursing?
I would have to say nursing is a family trait – my mother and sister are both nurses. I decided to become a nurse when I realized that nurses can work in many more areas beyond the well-known hospital nursing. I was fortunate enough to be hired as an ER technician during my nursing school days and after 5 years in the ER, I wanted to make a difference for patients experiencing domestic violence and sexual assault. I trained for and practiced SAFE nursing until I returned to school to obtain my BSN degree.
Where did you work before CMS, and how did you learn about CMS?
I have worked in the same ER for 15-1/2 years prior to joining CMS. I had learned about CMS from CMS nurses who came through and worked in the same ER (Dennis, Jennifer, Marie to name a few.) I was impressed with their display of knowledge and confidence.
What is your favorite part about your current agency assignment through CMS? Past assignments through CMS (sorry I know there are soo many to choose from)?
My favorite part about my current agency assignment is the people I work with in the ER. Everyone is appreciative of the nursing care I contribute and I feel like a member of the team. My favorite part of past assignments? I would have to say, overall is the idea of seeing how nursing care is universal yet each assignment has its individual processes that make it different from another assignment. In maintaining standard of care in nursing, I appreciate and look for the individuality of each assignment.
What is your favorite part about working for an agency?
I have 2 favorite parts about working for an agency: (1) I love learning about different nursing fields – PACU, ER, research, occupational health; and (2) I love to travel to different locations for an agency assignment (I have been known to drive 2 hours for an 8-hour assignment.)
Would you recommend agency nursing to other clinicians? Why?
Yes, I would definitely recommend agency nursing to other clinicians! I would also follow-up that agency nursing is not for the “faint of heart”. If a nurse desires furthering her knowledge and enhancing her nursing practice while maintaining autonomy of her work-life balance, agency nursing is the way to practice.
Any crazy agency stories that are too good not to share?
Certainly, working in the ER, I have cared for some unique patients. I am sure this same unique patient population is cared for in many other emergency rooms.
What has made you so successful in your career?
Much of the success in my career can be attributed to my own family as well as my family at CMS. My husband and children have been 100 percent supportive of my decision to become an agency nurse full-time regardless of which hours I work. My CMS family have been there for me all the time and at all times. Cindy will respond to my questions any day of the week; Kate and Laura have guided me from the beginning; Donna always gives me a call or email; and Dave, Ryan and Teri have been strong leadership beacons through any and all situations. (Other names who come to mind: Diane, Andrew, Will, Toni, Morgan, and Tammy. I apologize as I’m sure I missed many more!)
What are your hobbies outside of work?
My hobbies outside of work are spending time with my family and travelling – love weekend road trips!
Let us know one random interesting fact about you very few people know
My sister had been a nurse for 5 years when I told her I was going to nursing school and become a nurse. Her response was to bust out laughing – a real gut-busting laugh. I had not expressed any prior interest in healthcare and in fact had been taking classes for accounting and business prior to nursing. As it turns out, I obtained by master’s degree in nursing and had been telling her she needed to go back to school. I am proud to say she will be getting her BSN degree this spring but I am always quick to remind her “I told you so.” By the way, my sister is an awesome medical-surgical nurse!
What was your reaction to being named ‘Agency Clinician of the Month’?
I am very honored to be named ‘Agency Clinician of the Month’! It means so much to me and validates that I am on the right journey in being a full-time agency nurse. Thank you to everyone at CMS and to Kate Leydecker for nominating me (best of luck on your new journey!)
And anything else you can think of to share – the more info the merrier!!!
I will be going on my first cruise this summer! I am very excited for this first-time experience.
Congrats again, Susan – you TOTALLY deserve it and more. Have fun our your cruise, and let your sister know there is always room for more RNs like you on the CMS team!